The #1 European Event Series for Progressive Contact Centre, CX, and Digital Service Leaders

06 - 08 October, 2025 | Hôtel Mövenpick & The Passenger Terminal - Amsterdam, The Netherlands

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Katie Orme

Head of Service Social Worker Octopus Energy

Summit Day One - Tuesday, 7th October 2025 [CET]

15:50 FIRESIDE CHAT: HOW SOCIAL WORKERS ARE CHANGING LIVES THROUGH COMPASSIONATE CUSTOMER CARE

In a world where customer service often feels transactional, Octopus Energy is creating a profound shift by integrating social workers into its customer care team. This radical initiative isn't just about solving problems, it's about transforming lives. By offering compassionate, tailored support to those most in need, Octopus Energy is proving that service can be human-centred, meaningful, and life-changing. Join us for an inspiring session on how this revolutionary approach is setting a new standard in customer service.

Check out the incredible speaker line-up to see who will be joining Katie.

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