Jeff Harling

Head of Digital Support Zoom

Jeff Harling is the Head of Digital Support for Zoom. In this role, he leads self-service support strategy for Zoom’s support web experience, including: chatbot, AI, search engine optimization, content and knowledge management as well as the Zoom customer support community and social media. Jeff has spent the past two decades leading the transformation of digital customer support experiences. Prior to this role, he has worked for RingCentral, Zendesk, Avaya, AT&T, and Comcast in similar roles. He is a four time JD Powers award winner and a member of the Technology Services World Star Award Hall of Fame for service delivery and content/knowledge management. Jeff is based out of the Denver, Colorado, USA office with his wife, four kids, three dogs, and Steve the cat.