Brent Gibbs

Global Director of Brand Experience Generator

Summit Day One - Tuesday, 7th October 2025 [CET]

11:00 PANEL DISCUSSION: INNOVATING ACROSS TOUCHPOINTS TO CREATE SEAMLESS, ENGAGING EXPERIENCES

  • Learn how to leverage innovation in your customer service, sales, and marketing strategies to drive engagement 
  • Understand the role of seamless integration in ensuring consistency and continuity across channels 
  • Get actionable insights on building an engagement strategy that adapts to evolving customer needs 


Summit Day Two - Wednesday, 8th October 2025 [CET]

11:15 PANEL DISCUSSION: PROVING ROI IN CUSTOMER SERVICE: TURNING CS INTO A BUSINESS PERFORMANCE ENGINE

  • Explore how customer service can directly drive revenue, reduce risk, and strengthen business outcomes 
  • Learn how to forecast the ROI of new CX initiatives before implementation - building business cases without waiting for proven use cases 
  • Uncover strategies for demonstrating the tangible value of your CX function, translating service excellence into measurable business impact 


Check out the incredible speaker line-up to see who will be joining Brent.

Download The Latest Agenda

In Partnership With:

CCW Europe Digital

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