Abhineet Kesarwani

Regional Director – Customer Value & Experience, Digital Lyca Mobile

Abhineet Kesarwani is a seasoned global leader in customer engagement strategy, digital transformation and AI-driven innovation, with more than 18 years of cross-industry experience spanning telecom, fintech, retail, and digital services. His work bridges technology and business, helping organisations drive purposeful, customer-centric growth through ethical AI, data-led personalisation, and scalable digital strategies.

Abhineet has successfully led large-scale CRM and engagement programs across global markets—including the Americas, UK, Europe, the Middle East, Africa, and Asia, turning complex challenges into commercially impactful, human-centred outcomes. Known for balancing innovation with operational practicality, he brings a deep understanding of both consumer behaviour and the evolving role of technology in modern business.

A trusted advisor across B2C and B2B2C models, Abhineet collaborates with enterprises and startups alike to shape customer experiences that are both forward-looking and grounded in core business values. He is a frequent speaker at industry forums, where he shares hands-on insights into responsible AI adoption, digital operating models, and future-ready customer engagement.

Summit Day One - Tuesday, 7th October 2025 [CET]

9:25 PANEL DISCUSSION: WINNING WITH AI: HOW TO DRIVE DIGITAL TRANSFORMATION WITH PURPOSE

  • Explore the importance of aligning AI initiatives with your organisation's core values and customer-centric approach to ensure ethical and effective implementation 
  • Understand how to foster a culture of innovation that encourages collaboration between technology teams and business units, facilitating seamless digital transformation 
  • Learn from real-world examples of how business leaders have navigated the challenges of AI adoption, balancing technological advancements with the human touch that defines their customer relationships 


Check out the incredible speaker line-up to see who will be joining Abhineet.

Download The Latest Agenda