Abhineet Kesarwani

Regional Director - Customer Value & Experience, Digital Lyca Mobile

Abhineet Kesarwani is a seasoned global leader in customer engagement strategy, digital transformation and AI-driven innovation, with more than 18 years of cross-industry experience spanning telecom, fintech, retail, and digital services. His work bridges technology and business, helping organisations drive purposeful, customer-centric growth through ethical AI, data-led personalisation, and scalable digital strategies.

Abhineet has successfully led large-scale CRM and engagement programs across global markets—including the Americas, UK, Europe, the Middle East, Africa, and Asia, turning complex challenges into commercially impactful, human-centred outcomes. Known for balancing innovation with operational practicality, he brings a deep understanding of both consumer behaviour and the evolving role of technology in modern business.

A trusted advisor across B2C and B2B2C models, Abhineet collaborates with enterprises and startups alike to shape customer experiences that are both forward-looking and grounded in core business values. He is a frequent speaker at industry forums, where he shares hands-on insights into responsible AI adoption, digital operating models, and future-ready customer engagement.