Inspiration from Past Events

Explore the attendee profile from CCW Europe Summit 2025 - a sample of the brands and leaders who joined us in Amsterdam for Europe’s premier customer contact and CX event. The 2025 attendee list showcases the organisations and job titles represented across industries, highlighting the seniority and diversity of the community that makes CCW Europe the region’s most influential CX gathering. 

The 2025 CCW Europe Summit was not a conference of lofty soundbites – it was a playbook for execution.

Led by senior thought leaders from Thomas Cook, Accor, Santander, Octopus Energy, TUI, AXA, and more, the event delivered a grounded, pragmatic view of what it really takes to win in today’s CX landscape.

This report brings those lessons together in one clear, accessible resource – so you can apply them inside your organisation, now.

Part of CCW Europe Summit 2025, the Agent of the Future experience brought together a select group of rising CX professionals for a day of focused learning, inspiration, and growth. Across interactive sessions and hands-on workshops, participants explored what it takes to thrive in the modern contact centre - from mastering emotional intelligence and customer empathy to leveraging AI tools that are redefining the agent role. Built for a small group of hand-picked participants, this exclusive programme delivered practical insights, peer connection, and the tools to accelerate career development in a fast-evolving industry.

Find here the details on the 2026 Agent of the Future programme, where we’ll continue empowering the next generation of CX leaders.