Whether you attended the CCW Europe Summit 2024 or missed it, our Post-Show Report keeps you updated with key insights, innovations, and discussions.

What’s Inside?

• Key takeaways: Trends and expert insights.
• Standout sessions: Recaps of impactful panels and workshops.
• Tech & innovation: AI, automation, and digital transformation in CX.
• Regulatory updates: EU AI Act insights.
• Industry case studies: Success stories from Rail Europe, Lidl, and Wayfair.

Refresh your memory and catch up on missed moments. For non-attendees, get up to speed with the latest trends and insights from industry leaders.

Take a look at the job titles and companies who have confirmed to attend CCW Europe Summit 2024. 

Welcome to The CCW Europe Summit 2023!

Taking place 9th - 11th October 2023 in Amsterdam.

Download your copy of the 2023 official brochure to view over 50+ Customer Management speakers joining us, 3 days of engaging sessions, and unforgettable experiences for your teams. At a critical time for customer management, we'll be discussing how to disrupt, innovate and optimise to deliver outstanding customer and employee experience, through the following focus areas:

UNIFIED & SEAMLESS CX: Achieve an effortless customer journey, harmonise digital & human service, remove siloes and drive proactive, personalised

CX AUTOMATION, AI & DIGITALISATION: Build the right tech stack with real ROI across machine learning, AI, chatbots, automation & much more

WORKFORCE ENGAGEMENT: Supercharge your recruitment, reduce attrition rates, boost DE&I and deliver world-class engagement and training

OPERATIONAL AGILITY: Guidance on leveraging outstanding CX and remaining competitive through supply chain disruption, inflation and energy crises

CUSTOMER INSIGHT & ANALYTICS: Combine big data with human insight, leverage analytics, CDP’s and other tools to transform efficiencies & experience

CX AT SCALE: Amplify successful customer initiatives, balance regional standardisation with differentiation & master large-scale CX transformation

OMNICHANNEL OPTIMISATION: Explore new messaging channels & platforms, consolidate communications and transition from multichannel to an omni-enterprise

THE FUTURE OF CXM: What’s the next phenomena we should be readying for? Stay ahead of the curve by rebranding for Gen Z, exploring ChatGPT & more

Download the 2023 agenda for full details

If you would like to better understand the calibre of professionals who participate at CCW Europe events, you can review our full 2023 attendee list here: