Agent of the Future – 2025 Programme

Agent of the Future – 2025 Programme

Part of CCW Europe Summit 2025, the Agent of the Future experience brought together a select group of rising CX professionals for a day of focused learning, inspiration, and growth. Across interactive sessions and hands-on workshops, participants explored what it takes to thrive in the modern contact centre - from mastering emotional intelligence and customer empathy to leveraging AI tools that are redefining the agent role. Built for a small group of hand-picked participants, this exclusive programme delivered practical insights, peer connection, and the tools to accelerate career development in a fast-evolving industry.

Stay tuned for details on the 2026 Agent of the Future programme, where we’ll continue empowering the next generation of CX leaders.

In Partnership With:

CCW Europe Digital

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