Zenarate pioneered AI Simulation Training with a purpose built platform that develops confident top-performing agents who consistently deliver a superior customer experience. Our core solution, AI Coach is the “flight simulator” for millions of customer service agents worldwide, who are immersed in life-like conversation, software, and chat simulations to master high-impact topics. All before they ever go live with valued customers.

Zenarate has improved agent onboarding and success through automating human roleplay and empowering trainers with customized simulations that are learned, practiced, tested, and mastered more efficiently and effectively than traditional training practices.

Employed by leading companies around the world in the financial services, healthcare, insurance, telecommunications, recovery services, retail, and travel industries, AI Coach is proven to:

• Increase Speed to Proficiency

• Improve First Call Resolution

• Lower Agent Attrition

• Drive Higher Customer Satisfaction