WELCOME TO THE CCW UK EXECUTIVE EXCHANGE 2025

3 - 5 November 2025 | The InterContinental London Park Lane, London, UK

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Liam Abbott

Head of Information Technology Bath & North East Somerset Council

• Demonstrate how AI enhances live customer interactions through transcription, sentiment analysis, and topic tagging

• Show the agent perspective: real-time knowledge base support, first-time resolution, and seamless links to specialists

• Explore how councils can transform operations by unifying services, improving quality management, and streamlining journeys

Check out the incredible speaker line-up to see who will be joining Liam.

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk