The CX Academy sets the global standard for customer experience certification and qualifications. They passionately believe that achieving CX Excellence is now the baseline when serving your customer and is a vital skill for everyone in your organisation to deliver. The CX Academy trains and educates through a mixture of university credit-rated, career focused courses for individuals through team training for customer-facing employees. Their training inspires and motivates employees to create real bonds with customers that deliver increased loyalty, differentiation, increased profits and high customer lifetime value.