ScorebuddyCX is an AI-powered CX intelligence platform, built by QA experts. It connects quality assurance, conversation analytics, coaching, and learning in one place, helping teams move from limited QA sampling to CX intelligence at scale.
AI Auto Scoring and human reviewers work in tandem to evaluate up to 100% of conversations across every channel, including voice, chat, and email, covering both live agents and AI chatbots. Those insights then reach beyond the contact center, informing product, marketing, sales, and leadership teams.
Trusted by more than 300 organizations across 25+ countries, ScorebuddyCX is built on enterprise-grade governance, backed by ISO 27001 certification and SOC 2 Type 2 attestation.