At CX Consultants we believe in creating an exceptional customer experience in both the solutions we deliver and in our own customer relationships. Our team has over 20 years of experience working both client and vendor side within the specialist areas of customer experience and CRM solutions.
This understanding of both sides has given us a unique insight into the customer experience challenges you and your customers face today. We can help with every stage, or just parts of the process from customer journey mapping and analysis through to CRM system requirements gathering, selection, configuration, implementation, and ongoing technical support. We can act as translators between you, your business functions and the teams who deliver your systems and processes. These could be in-house, our team or another supplier.
Our team’s expertise is vast. We have first-hand experience in managing large-scale UK call centre operations, customer success relationships for leading solution providers, creating, developing and managing CRM, ticketing and case management systems in addition to an in-depth working knowledge of sales, marketing and email platforms including Oracle, HubSpot, Salesforce.
We work closely with you to determine your business aims, create requirements and then build the systems and processes that will help deliver an excellent customer experience and meet your objectives.