Enterprises striving to scale AI face fragmented initiatives, security risks, and inconsistent standards. As Customer Service leaders, you are ahead of the curve and likely on a journey towards scaling your workforce and value creation with Generative AI already. But what's next? How can we move from experimentation to scale across the organisation? In this workshop, we'll walk through the steps you can (and need to) take to optimise and scale CX today while keeping an eye on standardised processes, security & guardrails for your entire business.