Tracey Finlay

Customer Experience and Human Engagement Strategist EQ Ltd.

Following 3 decades of leading customer service teams across multiple industries, while carrying out extensive study of human behaviours, Tracey now works with global organisations and technology vendors to inject the human element into their customer experiences.

With a determination to disrupt the face of customer service, Tracey focuses on what customers really need from a business, together with how to engage those that interact with them every day. You can expect fresh thinking and deep insights into what really drives us all to do what we do, both good and bad.

“My life is a social experiment. I’m my biggest lab rat."

Check out the incredible speaker line-up to see who will be joining Tracey.

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