WELCOME TO THE CCW EUROPE SUMMIT 2025

6 - 8 October 2025 | Hôtel Mövenpick & The Passenger Terminal, Amsterdam, Netherlands

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Tobias Grossecke

VP Customer Sales & Service SIXT SE

Tobias is a visionary leader who is passionate about navigating customer-centric growth internationally. Over the past 20 years, he has successfully transformed organizations by creating new capabilities across the entire prospect-to-customer funnel, with notable positions at industry leaders like Foundever, 1&1, and GoDaddy. In January 2023, Tobias joined SIXT as the global VP Customer Sales & Service. He holds a Doctorate in Business Administration (DBA) from Grenoble Ecole de Management and Tongji University in Shanghai.

Summit Day One - Tuesday, 7th October 2025 [CET]

15:55 PRESENTATION: AGENTS OF THE NEW FRONTIER: TRANSFORMING CUSTOMER SERVICE EXPERIENCES WITH AGENTIC AI

Discover how SIXT is revolutionizing its Customer Service Operation with Agentic AI Agents
Explore real-life examples showcasing customer service interactions powered by Cognigy
Gain valuable insights from the operational and data science perspectives

Check out the incredible speaker line-up to see who will be joining Tobias.

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