Thomas Staudte

Thomas Staudte

Head of Customer Engagement air up
Thomas Staudte

Summit Day One - Tuesday, 7th October 2025 [CET]

12:15 PRESENTATION: AI-POWERED MOMENTS OF JOY

  • Implement moments of joy in automated service journeys and surprise customers with highly personalised conversations  
  • Use AI to drive consideration, sales, and boost engagement through conversational AI in your social media channels  
  • Enhance customer experiences by integrating conversational AI across various touchpoints for greater personalisation and interaction 

Check out the incredible speaker line-up to see who will be joining Thomas.

Download The Latest Agenda

In Partnership With:

CCW Europe Digital

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