WELCOME TO THE CCW EUROPE SUMMIT 2025

6 - 8 October 2025 | Hôtel Mövenpick & The Passenger Terminal, Amsterdam, Netherlands

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Tatiana Zajacová

Lead, Customer Happiness Center Decathlon

For many years she has been part of the Customer Happiness Center (CHC), where, as the very first Slovak employee, she takes care of customer satisfaction. A specialist in customer service, measuring satisfaction levels, and applying artificial intelligence in everyday work.

Summit Day Two - Wednesday, 8th October 2025 [CET]

10:00 PANEL DISCUSSION: WHY 40% OF AGENTIC AI PROJECTS ARE PREDICTED TO FAIL – AND WHAT WINNERS DO DIFFERENTLY

It's predicted that 40% of agentic AI projects will be abandoned by 2027. Yet some organisations are already seeing transformative results. This panel brings together customer service leaders who've successfully deployed agentic AI at scale to share what separates success from failure.

You'll learn:

• The hidden barriers that derail agentic AI projects - and how to overcome them

• Real metrics from companies achieving 3-6 month ROI on their investments

• Critical change management lessons for teams adapting to AI agent

Check out the incredible speaker line-up to see who will be joining Tatiana.

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