Simon Thorpe

Product Marketing Director Pega

As global lead for product marketing within Pega’s customer service portfolio, Simon leads a group of industry thought leaders who inspire businesses to think differently about how technology can be applied to improve customer engagement & digital transformation.

For the past 20 years Simon has dedicated his career to helping companies improve their customer experience. He has held senior contact centre management positions, led industry recognized insight & awards programs (inc. the ECCSA’s, NCSA’s & UKCCF awards) and his consultancy business has helped many household brands to rethink their customer service strategies.

He is also a trainer, evangeliser, prolific writer and speaks on a range of CX topics and has been lucky enough to work directly with many of the FTSE 250.