Join AWS customer experience thought leader Siegfried Schallenmüller and TUI's Director of Customer Services and Operations, Ramón Delima, as they unveil the remarkable transformation of TUI's customer service operations.

In this engaging session, discover how TUI, one of the world's largest leisure and tourism companies, leveraged Amazon Connect to revolutionise their customer experience strategy. Learn about TUI's journey from traditional contact centre operations to an AI-powered, omnichannel customer service powerhouse. The speakers will share TUI's digital transformation challenges and objectives, demonstrating how Amazon Connect enabled them to improve cost ratios, reduce average handling time, and avoid unnecessary contacts. You'll gain insights into the transformative impact of AI and automation on TUI's customer service efficiency, along with a forward-looking perspective on the evolution of AI in contact centres. Through real-world examples, you'll see how TUI is utilising cutting-edge features of Amazon Connect to deliver exceptional customer experiences.

Whether you're a customer service leader, a technology decision-maker, or simply passionate about delivering exceptional customer experiences, this session offers valuable insights into the future of cloud-based contact centres and AI-driven customer service innovation. Don't miss this opportunity to learn from industry leaders and gain actionable strategies for your own customer experience transformation journey.