Sara Picoud

Sara Picoud

Lead Developer Bouygues Telecom
Sara Picoud

Sara Picoud is a Lead AI Agent full stack developer at Bouygues Telecom. She is deeply involved in the strategic architecture and full implementation of their AI Digital Sales Assistant. Her technical leadership and passion for developing innovative applications have been key to driving the adoption of AI for customer contact within the company.

Summit Day One - Tuesday, 7th October 2025 [CET]

11:00 PANEL DISCUSSION: DELIVERING BUSINESS IMPACT: REAL WORLD CX & AI CASE STUDIES

  • Learn how organisations across various industries have delivered real-world business impact by improving customer experience and employee productivity with AI 
  • Hear how leading European businesses are delivering higher CSAT and NPS scores, controlling costs, and accelerating revenue 
  • Gain insights into how AI is being deployed in production to meet self-service targets, provide agent assistance, and improve service operations 


Check out the incredible speaker line-up to see who will be joining Sara.

Download The Latest Agenda

In Partnership With:

CCW Europe Digital

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