Robbie Tilleard

Robbie Tilleard

General Manager, EMEA Lorikeet

As a product leader, Robbie has managed cross-functional teams of 20+ people at unicorns and Series A-D startups, shipping products that generated hundreds of millions in additional revenue and better customer experiences. His startup experience includes growing revenue at scale-ups into the hundred millions, supporting acquisitions to unicorns, and leading market entry for two companies expanding into Europe. Robbie has been published in The Guardian, Business Spectator, Apolitical, and BuzzFeed, and spoken at Stanford's d.school and UXDX EMEA.

Summit Day Two - Wednesday, 8th October 2025 [CET]

11:15 PANEL DISCUSSION: PROVING ROI IN CUSTOMER SERVICE: TURNING CS INTO A BUSINESS PERFORMANCE ENGINE

  • Explore how customer service can directly drive revenue, reduce risk, and strengthen business outcomes 
  • Learn how to forecast the ROI of new CX initiatives before implementation - building business cases without waiting for proven use cases 
  • Uncover strategies for demonstrating the tangible value of your CX function, translating service excellence into measurable business impact 


Check out the incredible speaker line-up to see who will be joining Robbie.

Download The Latest Agenda

In Partnership With:

CCW Europe Digital

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