The #1 European event series for progressive
contact centre, CX and digital service leaders
06 - 08 October, 2025
| The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre
Ricardo Dijkhoff
Manager - Expertise Lead ING Nederland
Conference Day Two - Wednesday, 9th October 2024 [CET]
11:10 PANEL DISCUSSION: THE JOURNEY TO ENHANCE CUSTOMER SATISFACTION, FROM CHATBOTS TO CONVERSATIONAL AI
- Craft a chat strategy that is centred around customer behaviours, needs and preferences
- Learn how to recorrect a chatbot that is providing a poor customer experience with lifeless conversation to an intelligent and empathetic service channel
- Boost your deflection rates and achieve full customer query resolution in multiple languages through chat
Check out the incredible speaker line-up to see who will be joining Ricardo.
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