The #1 European Event Series for Progressive Contact Centre, CX, and Digital Service Leaders

06 - 08 October, 2025 | Amsterdam, Netherlands

View The 2024 Agenda

Ricardo Dijkhoff

Manager - Expertise Lead ING Nederland

Craft a chat strategy that is centred around customer behaviours, needs and preferences
Learn how to recorrect a chatbot that is providing a poor customer experience with lifeless conversation to an intelligent and empathetic service channel
Boost your deflection rates and achieve full customer query resolution in multiple languages through chat

Check out the incredible speaker line-up to see who will be joining Ricardo.

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk