The #1 European Event Series for Progressive Contact Centre, CX, and Digital Service Leaders

06 - 08 October, 2025 | Amsterdam, Netherlands

View The 2024 Agenda

Olga Vanurina

Global Customer Service & Logistics Lead Heineken

Discuss the consequences of inaction in the face of disruption and the importance of proactively driving change to maintain relevance in the market
Manage and overcome the limitations within your business or industry that are hindering business readiness and speed of adoption
Discover innovative approaches to creating movement within customer service, including leveraging technology and fostering a culture of leadership and adaptability

Check out the incredible speaker line-up to see who will be joining Olga.

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk