The #1 European event series for progressive
contact centre, CX and digital service leaders
06 - 08 October, 2025
| The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre
Olga Vanurina
Global Customer Service & Logistics Lead Heineken
Conference Day One - Tuesday, 8th October 2024 [CET]
11:00 PANEL DISCUSSON: EMBRACING DISRUPTION & FUTURE-PROOFING CUSTOMER SERVICE: THE INNOVATOR’S GUIDE TO GAINING COMPETITIVE ADVANTAGE
- Discuss the consequences of inaction in the face of disruption and the importance of proactively driving change to maintain relevance in the market
- Manage and overcome the limitations within your business or industry that are hindering business readiness and speed of adoption
- Discover innovative approaches to creating movement within customer service, including leveraging technology and fostering a culture of leadership and adaptability
Check out the incredible speaker line-up to see who will be joining Olga.
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