The #1 European event series for progressive
contact centre, CX and digital service leaders

06 - 08 October, 2025 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

Mike Zinne

Chief Experience Officer Quiq

Mike Zinne is the Chief Experience Officer at Quiq, leading Client Services, Customer Support, Customer Success, Solution Consulting, and Professional Services. He lives by a simple business mantra: to make customer relationships more meaningful, personal, and productive. Before Quiq, Mike was the Chief Customer Officer at Outreach, the VP of Customer Experience at Zendesk, and the VP of Sales Consulting at Oracle where he led a team of more than 120. Mike has a proven track record of building and deploying world-class customer success teams. He has successfully managed global customer success organizations and thrives on delivering simple approaches to customer experiences. While his passion is customer delight, Mike has experience in a wide range of executive roles and is an asset in managing profitability and growth in SaaS organizations. Outside of work, he enjoys the great outdoors. Mike is an avid skier and loves summer water sports. You can also find him chasing around his two young children or hiking in the beautiful Pacific Northwest.

Workshop Day - Monday, 7th October 2024 [CET]

11:00 WORKSHOP G: A PATH TO PERSONALISED CX THAT MAXIMISES BUSINESS OUTCOMES

In this workshop, attendees will learn how to: 

  • Develop a channel strategy and timeline for implementing conversational AI within the Contact Center while increasing customer and agent satisfaction 
  • Develop a seamless merging of automation and human-driven customer service. 
  • Manage C-suite expectations by aligning with Contact Center realities and new metrics 

Check out the incredible speaker line-up to see who will be joining Mike.

Download The Latest Agenda