Mette Lorenzen

Director of Global Customer Service Kindred Group

Mette Saliba Lorenzen is a seasoned professional in the iGaming industry, currently serving as the Director of Global Customer Service at Kindred Group. With many years of experience in the field, Mette leads a diverse team of 300 individuals spread across Malta, Gibraltar, and the US, driving excellence in customer service delivery.

Mette's academic background further enriches her professional expertise. She holds a Bachelor's degree in Business Communication, Marketing and German from the University of Aarhus, Denmark. This educational foundation, coupled with her hands-on experience, equips her with a comprehensive understanding of business dynamics and effective communication strategies.

In her current role as Director of Global Customer Service, Mette Saliba Lorenzen is driven by a profound passion for transforming customer service paradigms. She champions a "people-first" approach, recognizing the pivotal role of empowered and motivated teams in delivering exceptional customer experiences. Moreover, Mette places a strong emphasis on sustainability, aligning customer service initiatives with broader organizational goals of social and environmental responsibility and purpose.