Mengxin Wang

SVP, Guest Engagement, Care & Contact Centers Accor

Driven by a passion for crafting extraordinary experiences for every guest, Mengxin Wang wakes up each morning inspired by a simple mission: to place the customer at the heart of everything.

From high-growth tech startups to large-scale enterprises, Mengxin has consistently led the transformation of organisations into deeply customer-centric powerhouses.

Today, Mengxin serves as the global SVP of Guest Engagement, Care & Contact Centers at Accor, the world leader of hospitality, where she delivers care at scale, focusing on making every guest interaction exceptional and memorable.

Check out the incredible speaker line-up to see who will be joining Mengxin.

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