Megan Lukitsch

Megan Lukitsch

Vice President of Sales and CX CSG
Megan Lukitsch

Megan Lukitsch brings 25+ years of experience helping global brands transform customer engagement, drive retention, and modernize CX strategy. A leader in enterprise communications and digital transformation, Megan has led initiatives across AT&T, Verizon, ShoreTel, 8x8, and now CSG, consistently delivering measurable impact at the intersection of technology and experience.

Summit Day One - Tuesday, 7th October 2025 [CET]

11:00 PANEL DISCUSSION: CREATE EXCEPTIONAL CUSTOMER EXPERIENCES THAT DRIVE LOYALTY & ADVOCACY

  • Learn how to design service interactions that inspire brand advocacy 
  • Explore strategies to drive emotional connections with customers at every touchpoint 
  • Discover how leading companies measure and sustain CX excellence 


11:45 PRESENTATION: JOURNEY ANALYTICS: FIND WHAT’S BROKEN AND FIX IT

You can’t improve CX if you don’t know what’s broken. In this session, CSG will show how brands are using journey analytics to uncover hidden friction points - like a leading financial services provider that cut 25% of their agent calls by identifying and fixing digital gaps in their payment journeys. Learn how to move from guesswork to action, and turn raw data into outcomes - without relying on bootstrapped or manual workarounds. 

Check out the incredible speaker line-up to see who will be joining Megan.

Download The Latest Agenda

In Partnership With:

CCW Europe Digital

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