Megan Lukitsch

Vice President of Sales and CX CSG

Megan Lukitsch brings 25+ years of experience helping global brands transform customer engagement, drive retention, and modernize CX strategy. A leader in enterprise communications and digital transformation, Megan has led initiatives across AT&T, Verizon, ShoreTel, 8x8, and now CSG, consistently delivering measurable impact at the intersection of technology and experience.

Summit Day One - Tuesday, 7th October 2025 [CET]

11:00 PANEL DISCUSSION: CREATE EXCEPTIONAL CUSTOMER EXPERIENCES THAT DRIVE LOYALTY & ADVOCACY

  • Learn how to design service interactions that inspire brand advocacy 
  • Explore strategies to drive emotional connections with customers at every touchpoint 
  • Discover how leading companies measure and sustain CX excellence 


11:45 PRESENTATION: DON’T JUST PRIORITISE BETTER EXPERIENCES. PROVE THEM.

Customer experience is at a turning point. Expectations are rising, budgets are tightening, and the pressure to prove CX’s impact has never been greater. This session reveals the four game-changing "Prove-It" points - backed by industry research, exclusive CSG data, and real-world client success stories. It explores key insights from the CSG 2025 State of the CX Report, uncovering what it takes to break through the noise, maximise impact, and turn CX into a true business driver in 2025. 

Check out the incredible speaker line-up to see who will be joining Megan.

Download The Latest Agenda

In Partnership With:

CCW Europe Digital

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