Matthew Burton

Matthew Burton

UK Generative AI Strategy Lead PolyAI
Matthew Burton

Matthew Burton is a leading voice in Conversational AI and Customer Experience, with over 12 years of expertise driving innovation in contact centres worldwide. As the UK Generative AI Strategy Lead at PolyAI, he helps some of the world’s largest organisations harness AI to deliver efficiency, innovation, and scalable self-service automation.

Summit Day Two - Wednesday, 8th October 2025 [CET]

12:30 PRESENTATION: FROM ONE COUNTRY TO TWENTY: HOW A FORTUNE 500 LOGISTICS COMPANY SCALED AI VOICE AGENTS TO TRANSFORM CX & OPERATIONS GLOBALLY

  • Inside look at FedEx’s journey from a single-country pilot to deployment in 20+ countries and 12 languages 2
  • Key decisions, adoption strategies, and lessons learned that enabled scale and measurable results 3
  • How AI voice agents improved efficiency, elevated customer experience, and powered smarter, data-driven operations 

Check out the incredible speaker line-up to see who will be joining Matthew.

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CCW Europe Digital

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