WELCOME TO THE CCW EUROPE SUMMIT 2025

6 - 8 October 2025 | Hôtel Mövenpick & The Passenger Terminal, Amsterdam, Netherlands

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Mark van der Heijden

Head of Product Service Bol

Mark van der Heijden is an experienced service innovator and product leader, with a career in both IT and Product Management. He is currently responsible for all customer service innovation at bol, the largest online retail marketplace in the Netherlands and Belgium

Summit Day Two - Wednesday, 8th October 2025 [CET]

11:15 PANEL DISCUSSION: FROM INSIGHTS TO IMPACT: LEVERAGE VOC TO DRIVE BUSINESS OUTCOMES

Align customer insights with business priorities, ensuring feedback drives strategy and decisions, and measure VOC success by linking CX improvements to business outcomes
Activate VOC across the organisation by creating a culture of listening and responding to customers
Leverage data storytelling to effectively communicate insights that inspire action and accountability

Check out the incredible speaker line-up to see who will be joining Mark.

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QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk