Mark van der Heijden

Head of Product Service Bol

Mark van der Heijden is an experienced service innovator and product leader, with a career in both IT and Product Management. He is currently responsible for all customer service innovation at bol, the largest online retail marketplace in the Netherlands and Belgium

Summit Day Two - Wednesday, 8th October 2025 [CET]

11:15 PANEL DISCUSSION: FROM INSIGHTS TO IMPACT: LEVERAGE VOC TO DRIVE BUSINESS OUTCOMES

  • Align customer insights with business priorities, ensuring feedback drives strategy and decisions, and measure VOC success by linking CX improvements to business outcomes 
  • Activate VOC across the organisation by creating a culture of listening and responding to customers 
  • Leverage data storytelling to effectively communicate insights that inspire action and accountability 


Check out the incredible speaker line-up to see who will be joining Mark.

Download The Latest Agenda

In Partnership With:

CCW Europe Digital

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