With over 20 years of trailblazing leadership in transforming customer service, customer experience, and Inside Sales across diverse sectors, Marco Houthuijzen is not just an expert, but a true game-changer in the field. His ability to blend creative, out-of-the-box thinking with a rigorous data-driven approach has consistently delivered breakthrough strategies that elevate customer satisfaction, operational efficiency, and team performance.

Marco’s leadership style is nothing short of inspiring—he’s known for energising teams, peers, and senior management alike, creating a culture where collaboration, innovation, and excellence flourish.

People who work with Marco are struck by his ability to build deep, authentic relationships that drive real, sustainable business growth. His strategic vision, hands-on expertise, and unwavering focus on continuous improvement make him a standout figure in the industry, as reflected by glowing endorsements from across the globe.

More than just a leader, Marco is a thought-provoker. His roundtables promise to be dynamic sessions filled with practical insights, innovative ideas, and actionable strategies that can be immediately implemented. If you’re looking to engage with a forward-thinking leader who can challenge the status quo and offer fresh perspectives on customer experience, you won’t want to miss this opportunity.

Outside his professional world, Marco brings the same passion and curiosity to life—whether he’s serving as a whisky ambassador, hiking across Nepal and Scotland, or volunteering in his community. His multifaceted approach to life and leadership makes him an intriguing, relatable, and approachable figure for anyone looking to explore new ideas and build meaningful connections.

Don’t miss the chance to meet Marco Houthuijzen and experience his engaging roundtables—prepare to walk away inspired and equipped with new tools for success.