The #1 European Event Series for Progressive Contact Centre, CX, and Digital Service Leaders

06 - 08 October, 2025 | Hôtel Mövenpick & The Passenger Terminal - Amsterdam, The Netherlands

Maaike Klijberg

Marketing Director Customer Experience Nestlé Nespresso

Workshop Day - Monday, 6th October 2025 [CET]

9:30 WORKSHOP B: TRANSFORMING CX: HOW TO MOBILISE, EMBED & SUSTAIN CHANGE

  • Turn ideas into action with a clear roadmap that integrates transformation into daily operations 
  • Embed change into processes by aligning customer experience with workflows, technology, and team KPIs 
  • Maintain long-term momentum by embedding change into company culture, continuously refining strategies, and avoiding stagnation after initial launch 


Check out the incredible speaker line-up to see who will be joining Maaike.

Download The Latest Agenda