The #1 European event series for progressive
contact centre, CX and digital service leaders

06 - 08 October, 2025 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

View The 2024 Agenda

Lieke Luttmer

Chief Customer & Digital Officer Nationale-Nederlanden

Understand the challenges associated with implementing Generative AI for CX in your organisation, including technical, cultural, and operational hurdles
Delve into the evolving role of AI in customer interactions and whether its primary goal is automation or assisting human agents, gaining insights into current industry trends and best practices
Assess the innovations and business value derived from AI for CX within organisations and in the wider market, exploring real-world examples and potential opportunities for improvement and growth

Check out the incredible speaker line-up to see who will be joining Lieke.

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk