The #1 European Event Series for Progressive Contact Centre, CX, and Digital Service Leaders

06 - 08 October, 2025 | Amsterdam, Netherlands

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Leonie Brown

Principal XM Scientist Qualtrics

Qualtrics Leonie Brown is an XM Scientist at Qualtrics, specialising in customer experience, research methodologies, and modernising the contact centre. She’s worked with hundreds of brands to design, implement and optimise their CX programs, using her vast amounts of experience to help brands turn happy customers into higher revenue and lower churn.

Workshop Day - Monday, 7th October 2024 [CET]

11:00 WORKSHOP F: BUILDING A JOURNEY-LED CX PROGRAMME

Transform the customer service experience with our journey-led approach. From building the right skills, to adopting the latest technologies, you’ll learn how to put the customer journey at the heart of your contact centre - and show the business impact to execs and senior stakeholders.

Check out the incredible speaker line-up to see who will be joining Leonie.

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