Laetitia Grammatico

Director, Customer Engagement & Care Philips

During her 20+ years in multinational corporations, Laetitia has combined customer obsession with digital technology. She started her career working on pre-digital days consumer insights as a call centre interviewer and from there always looked for roles that brought her closer to the customer, while using the latest technology. In her years at Philips, Laetitia’s key achievements have been:

• successfully supporting the launch of products in the Senseo range and the first Airfryer
• building the first social media operations including social listening and social media support
• working on the first customer-facing bots used by Philips
• deploy the latest service and marketing CRM tools globally.

Passionate about helping people grow, Laetitia is an activist and coach for women and queer folks, and a founding member of the neurodiversity network employee resource group at Philips. One of the her proudest accomplishments was reaching gender parity in her team of product owners and CX experts.