The #1 European event series for progressive
contact centre, CX and digital service leaders
06 - 08 October, 2025
| The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre
Károly Stöwer-Pál
Head of Global Quality and Coaching eBay
Workshop Day - Monday, 7th October 2024 [CET]
9:30 WORKSHOP B: EBAY’S GLOBAL SERVICE STANDARDS TRANSFORMATION: UNLOCKING HUMAN POTENTIAL, SUPERCHARGED BY AI
- Embrace standardisation and automation as pillars of future customer service excellence
- Establish service standards as a foundational element driving multi-year transformation efforts across the contact centre
- Unlock human potential by transitioning from traditional methods to AI-driven approaches
Check out the incredible speaker line-up to see who will be joining Károly.
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