Join our expert panel to cut through AI hype and dispel dystopian fears. Gen AI is not futuristic; it's already enhancing our lives. Organisations across the world are now focused on leveraging AI for optimal customer experiences.  

Leading experts are helping brands integrate AI seamlessly through their customer experience management process and ensure skilled management by the teams, adding value and improving human interactions.  

This session will explore how delivery teams can harness AI’s power, enhance personal interactions, boost agent productivity, and redefine exceptional customer service.