WELCOME TO THE CCW EUROPE SUMMIT 2025

6 - 8 October 2025 | Hôtel Mövenpick & The Passenger Terminal, Amsterdam, Netherlands

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Julien Ferret

Digital Acceleration Manager Bouygues Telecom

Julien Ferret is the Digital Acceleration Project Manager at Bouygues Telecom. He leads and coordinates artificial intelligence projects within the digital department. He has 9 years of experience in the telecommunications sector, supporting digital transformation and the integration of innovative technologies to enhance performance and customer experience.

Summit Day One - Tuesday, 7th October 2025 [CET]

11:00 PANEL DISCUSSION: DELIVERING BUSINESS IMPACT: REAL WORLD CX & AI CASE STUDIES

Learn how organisations across various industries have delivered real-world business impact by improving customer experience and employee productivity with AI
Hear how leading European businesses are delivering higher CSAT and NPS scores, controlling costs, and accelerating revenue
Gain insights into how AI is being deployed in production to meet self-service targets, provide agent assistance, and improve service operations

Check out the incredible speaker line-up to see who will be joining Julien.

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