The #1 European event series for progressive
contact centre, CX and digital service leaders

06 - 08 October, 2025 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

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Julia Scharnetzke

Manager Member Engagement & Customer Service Miles & More

Julia Scharnetzke is a linguist and has many years of experience in customer service. She held various positions at service providers before joining Miles & More GmbH in 2022. As Manager Member Engagement & Customer Service she is responsible for service processes and technical innovation, among other topics.

Conference Day One - Tuesday, 8th October 2024 [CET]

13:45 IDG F: FROM CASUAL CONNECTION TO LONG-TERM LOYALTY: HOW TO ELEVATE CUSTOMER ENGAGEMENT

Check out the incredible speaker line-up to see who will be joining Julia.

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