THE #1 EUROPEAN EVENT
FOR PROGRESSIVE CONTACT
CENTRE, CX & DIGITAL SERVICE

06 - 08 October, 2025 | Hôtel Mövenpick & The Passenger Terminal - Amsterdam, The Netherlands

Julia Scharnetzke

Manager Member Engagement & Customer Service Miles & More

Julia Scharnetzke is a linguist and has many years of experience in customer service. She held various positions at service providers before joining Miles & More GmbH in 2022. As Manager Member Engagement & Customer Service she is responsible for service processes and technical innovation, among other topics.

Check out the incredible speaker line-up to see who will be joining Julia.

Download The Latest Agenda