The #1 European event series for progressive
contact centre, CX and digital service leaders

07 - 09 October, 2024 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

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Julia Scharnetzke

Manager Member Engagement & Customer Service Miles & More

Julia Scharnetzke is a linguist and has many years of experience in customer service. She held various positions at service providers before joining Miles & More GmbH in 2022. As Manager Member Engagement & Customer Service she is responsible for service processes and technical innovation, among other topics.

Conference Day Two - Wednesday, 9th October 2024 [CET]

11:10 PANEL DISCUSSION: FROM CASUAL CONNECTION TO LONG-TERM LOYALTY: AN EXPERT PANEL ON ELEVATING CUSTOMER ENGAGEMENT

Understand the role of digitalisation, automation and empathetic customer service techniques in developing loyalty programmes and enhancing unforgettable experiences for customers
Learn how coalition programmes can emphasise flexibility and allow customers more power over their experience
Discover how to balance transactional and emotional aspects of loyalty, including surprise and delight strategies and initiatives to increase relevance for customers

Check out the incredible speaker line-up to see who will be joining Julia.

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