Johannes Brott

Head of Customer Services Audi Interaction

Johannes Brott is Head of Customer Services for SEAT/CUPRA at Audi Interaction, leading AI & Unified Customer Excellence across customer and partner care. Previously, he led the social media team and worked as a social media specialist. Based in Potsdam, he focuses on omnichannel service design, agent-assist workflows, and data-driven operations.

Check out the incredible speaker line-up to see who will be joining Johannes.

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