In this high energy, entertaining and musical keynote you’ll learn lessons from a former real-life, award-winning rockstar. This is the world's first and only musical CX Keynote. 

'Customer Experience Rockstar', host of Amazon Prime’s ‘This Week in CX’ and the UK’s #1 CX Influencer, James Dodkins will share stories, ideas, frameworks and mindsets that will guarantee that you turn your customer experience up to 11. James is even going to dust the cobwebs off of his guitar to give you all a musical experience that you’ll never forget. 

You’ll learn James’ 6 ‘Rules For Rockstars’ 

• Nail The Intro 
• Find Inspiration 
• Keep It Simple 
• Put Things Right 
• Create Superfans 
• Orchestrate Experiences 

And maybe some surprises thrown in for good measure!