Heather Shoemaker

Heather Shoemaker

CEO Language IO
Heather Shoemaker

Workshops & Hackathon - Monday, 6th October 2025 [CET]

13:20 WORKSHOP L: HUMANISING CUSTOMER SUPPORT WITH AI: A BLUEPRINT FOR IMPROVING AGENT AND CUSTOMER EXPERIENCES

Discover how AI can enhance rather than replace the human element in customer support. Heather Shoemaker, CEO of Language I/O, shares case studies demonstrating how AI eliminates low-value tasks, freeing agents to focus on empathy, relationship-building, and complex problem-solving. This session offers practical insights on leveraging AI to transform customer support from transactional exchanges into meaningful human connections, creating value for customers, agents, and businesses alike.

  

Check out the incredible speaker line-up to see who will be joining Heather.

Download The Latest Agenda

In Partnership With:

CCW Europe Digital

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