Garry Ovenell

Garry Ovenell

Regional Vice President, EMEA Solutions Engineering TalkDesk
Garry Ovenell

Summit Day One - Tuesday, 7th October 2025 [CET]

13:40 ROUNDTABLE DISCUSSION: REWRITING THE RULES OF CX WITH AI AGENTS AND CUSTOMER EXPERIENCE AUTOMATION

AI has reshaped customer experience - but most automation still relies on rules, scripts, and limited scope. Now, a new model is emerging: AI agents that act independently, coordinate across systems, and drive outcomes without constant human oversight.

In this interactive executive discussion, we’ll explore how leaders are beginning to design CX around intelligent agents - unlocking autonomy, reducing cost, and delivering faster resolution at scale.

We’ll discuss:
  • What sets AI agents apart from traditional automation
  • Where multi-agent systems are adding value in CX
  • How to start shifting from task-based bots to outcome-driven agents

Check out the incredible speaker line-up to see who will be joining Garry.

Download The Latest Agenda

In Partnership With:

CCW Europe Digital

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