Filip Popovic

Filip Popovic

Head of Relationship Centre Avon International
Filip Popovic

Workshops & Hackathon - Monday, 6th October 2025 [CET]

9:30 WORKSHOP A: BUILD RESILIENT CX: HOW TP, TUI & SAMSUNG ARE REWIRING THE HUMAN-AI OPERATING MODEL

This isn’t about layering AI onto legacy workflows - it’s about rethinking how work gets done. Discover how adaptive AI and empowered human agents are driving faster, smarter, and more resilient operations.

Learn how TP.ai helps organisations shift from volume-driven, task-based models to experience-led, outcome-focused strategies. Whether you're just starting or scaling transformation, this session will help you assess your maturity, pilot with purpose, and scale with confidence.

Join global leaders - TP, TUI and Samsung in this hands-on workshop, and discover how we are rewriting the rules of operational excellence from the ground up - not by automating away the human touch, but by empowering agents with adaptive AI.

  • Learn how to identify high-impact, high-complexity processes where human expertise and AI can work together effectively (e.g., fraud management in banking, multilingual CX in travel & hospitality, patient support in healthcare)
  • Explore how to design and launch targeted pilots - such as agent assist, customer-facing bots, and analytics - while measuring outcomes and refining based on real-world feedback
  • Understand the steps to move beyond pilots by integrating AI into core workflows, upskilling agents, and establishing strong governance to ensure sustainable, industry-specific transformation

Check out the incredible speaker line-up to see who will be joining Filip.

Download The Latest Agenda

In Partnership With:

CCW Europe Digital

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