Ewa Duerr

Head of Outbound Product Management, Applied AI Google

Ewa leads the Applied AI Product Management team at Google Cloud with focus on building applications for businesses based on Generative AI and Conversation AI technologies as well as products for industries such as healthcare, retail, telco and financial services. She also acts as Google’s advisor on AI to various policy makers and regulatory bodies.

She has an MBA from Harvard Business School and an executive education from Stanford and Harvard Kennedy School. Ewa brings a multi-year experience as an entrepreneur and investor at tech start-ups as well as management consultant at Bain & Co. She provides a global perspective: worked and studied across six continents and is fluent in seven languages.

Interestingly, Ewa comes from a musician family and used to professionally play in the orchestra as first violinist. She is a passionate marathon runner, motorcycle rider and holder of a helicopter private pilot license.

Summit Day One - Tuesday, 7th October 2025 [CET]

11:45 PRESENTATION: 3 STEPS TO MODERNISE YOUR CUSTOMER SERVICE OPERATIONS WITH AI

  • Understand how to rapidly design and deploy Conversational Agents to accelerate self-service automation and problem resolution, while reducing costs and improving CSAT 
  • Discover how real-time agent assist tools are improving employee satisfaction and productivity, while increasing customer loyalty, retention, cross-sell/up-sell revenue  
  • Learn how to empower supervisors, line of business managers, and conversational AI designers with actionable intelligence to continually improve business KPIs and performance 


Check out the incredible speaker line-up to see who will be joining Ewa.

Download The Latest Agenda

In Partnership With:

CCW Europe Digital

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