Eva Klausner

Eva Klausner

Director of Guest Experience numa
Eva Klausner

Summit Day One - Tuesday, 7th October 2025 [CET]

13:40 PRESENTATION: DESIGNING FOR DELIGHT: AUTOMATION, AI & THE FUTURE OF GUEST EXPERIENCE

  • Learn how to lead AI transformation by aligning digital innovation with operational reality and frontline adoption 
  • Discover how to design AI solutions that empower teams, not replace them, creating space for human value to rise 
  • Gain practical strategies for navigating cultural resistance and building cross-functional buy-in across tech and guest experience teams 

Check out the incredible speaker line-up to see who will be joining Eva.

Download The Latest Agenda