Estelle Wienk

SVP Digital Innovation & Gen-AI Transformationn Teleperformance

Estelle Wienk is Senior Vice President of Digital Innovation & Gen-AI Transformation at TP, driving cutting-edge customer experience evolution across global enterprises. She specializes in leveraging generative AI and digital transformation strategies to eliminate operational inefficiencies while delivering measurable improvements in customer satisfaction and business performance.

Estelle's visionary approach combines strategic innovation with responsible AI implementation, empowering clients to lead their digital transformation journeys. This methodology proved transformative when she established TP's global solutions hub, where her focus on consultative selling and solution design delivered a 20% increase in perceived client innovativeness and significantly enhanced proposal success rates for multinational accounts.

Her work with industry leaders demonstrates how strategic digital innovation unlocks sustainable competitive advantage when built on responsible AI ethics, data-driven insights, and customer-centric design—principles essential for navigating today's rapidly evolving digital landscape.