The #1 European event series for progressive
contact centre, CX and digital service leaders

06 - 08 October, 2025 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

View The 2024 Agenda

Elena Pueyo

Value Consulting Director Talkdesk

Elena Pueyo is a Value Consulting Director at Talkdesk, where she helps organizations to transform and evolve, achieve success and realize value through the understanding of their business and operational challenges, and focusing on innovative business models driven by technologies. Passionate about customer and employee experience, Elena enjoys advising customers on the art of the possible to deliver extraordinary experiences.

Conference Day One - Tuesday, 8th October 2024 [CET]

13:45 IDG A: UNLOCKING CONTACT CENTRE SUCCESS: AI-POWERED KPIs AND OPERATIONAL INSIGHTS

Check out the incredible speaker line-up to see who will be joining Elena.

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