The #1 European event series for progressive
contact centre, CX and digital service leaders
06 - 08 October, 2025
| The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre
Ejieme Eromosele
GM EMEA Quiq
Workshop Day - Monday, 7th October 2024 [CET]
11:00 WORKSHOP G: A PATH TO PERSONALISED CX THAT MAXIMISES BUSINESS OUTCOMES
In this workshop, attendees will learn how to:
- Develop a channel strategy and timeline for implementing conversational AI within the Contact Center while increasing customer and agent satisfaction
- Develop a seamless merging of automation and human-driven customer service.
- Manage C-suite expectations by aligning with Contact Center realities and new metrics
Check out the incredible speaker line-up to see who will be joining Ejieme.
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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk
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