The #1 European event series for progressive
contact centre, CX and digital service leaders

06 - 08 October, 2025 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

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Ed Leurebourg

Customer Experience - Operations Manager Deliverect

As the Global Customer Experience Manager at Deliverect, Ed leverages his background in B2B and SaaS environments to lead the strategic implementation of multilingual AI and chatbot solutions. With extensive experience in implementing innovative customer service solutions, his team supports over 48,000 restaurants across 42 countries.

Conference Day Two - Wednesday, 9th October 2024 [CET]

11:10 PANEL DISCUSSION: THE JOURNEY TO ENHANCE CUSTOMER SATISFACTION, FROM CHATBOTS TO CONVERSATIONAL AI

Craft a chat strategy that is centred around customer behaviours, needs and preferences
Learn how to recorrect a chatbot that is providing a poor customer experience with lifeless conversation to an intelligent and empathetic service channel
Boost your deflection rates and achieve full customer query resolution in multiple languages through chat

Check out the incredible speaker line-up to see who will be joining Ed.

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