Dunstan Kesseler

Dunstan Kesseler

Vice President of Strategic Account Management Teleperformance
Dunstan Kesseler

Dunstan Kesseler is Vice President of Strategic Account Management at TP, driving customer experience transformation across travel, hospitality, and consumer electronics. He specializes in building trust-based partnerships that enable global enterprises to scale operations and accelerate digital transformation.

Dunstan's distinctive approach empowers clients to lead their own innovation journeys while TP provides strategic support. This philosophy proved transformative in the TUI/TP collaboration, where his focus on organizational openness delivered breakthrough results in global training design and operational alignment.

His work demonstrates how strategic partnerships unlock sustainable growth when built on autonomy, trust, and shared accountability—principles critical for navigating today's complex digital landscape.

Workshops & Hackathon - Monday, 6th October 2025 [CET]

9:30 WORKSHOP A: BUILD RESILIENT CX: HOW TP, TUI & SAMSUNG ARE REWIRING THE HUMAN-AI OPERATING MODEL

This isn’t about layering AI onto legacy workflows - it’s about rethinking how work gets done. Discover how adaptive AI and empowered human agents are driving faster, smarter, and more resilient operations.

Learn how TP.ai helps organisations shift from volume-driven, task-based models to experience-led, outcome-focused strategies. Whether you're just starting or scaling transformation, this session will help you assess your maturity, pilot with purpose, and scale with confidence.

Join global leaders - TP, TUI and Samsung in this hands-on workshop, and discover how we are rewriting the rules of operational excellence from the ground up - not by automating away the human touch, but by empowering agents with adaptive AI.

  • Learn how to identify high-impact, high-complexity processes where human expertise and AI can work together effectively (e.g., fraud management in banking, multilingual CX in travel & hospitality, patient support in healthcare)
  • Explore how to design and launch targeted pilots - such as agent assist, customer-facing bots, and analytics - while measuring outcomes and refining based on real-world feedback
  • Understand the steps to move beyond pilots by integrating AI into core workflows, upskilling agents, and establishing strong governance to ensure sustainable, industry-specific transformation

Check out the incredible speaker line-up to see who will be joining Dunstan.

Download The Latest Agenda

In Partnership With:

CCW Europe Digital

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