The #1 European event series for progressive
contact centre, CX and digital service leaders

06 - 08 October, 2025 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

View The 2024 Agenda

Dr Tania Caporaso

Director Customer Care BT and EE Broadband

Lead a cultural shift, achieve buy-in and efficiently manage finite resources to accelerate the pace of transformation
Ensure that your employee and customer experience remains a priority during large-scale transformation
Prepare strategies to effectively communicate and manage customer expectations during the transition and continue seamless service during periods of change

Understand the benefits to the customer and organisational bottom line in matching your talent to empathise with diverse customer needs
Hear a new perspective on tailoring your recruitment, training and engagement strategies to represent a varied employee demographic
Hear strategies around diverse and inclusive leadership, community engagement, and flexible working

Check out the incredible speaker line-up to see who will be joining Tania.

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk